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VALERIA

Contact & Complaints Policy

Version: 1.4Effective date: 9/6/2026

8. Contact & Complaints Policy

Operator: VALERIA Support: support@thisisvaleria.com General: hello@thisisvaleria.com Business: business@thisisvaleria.com

For a service complaint:

  1. contact Support and describe the issue;
  2. include the relevant package, service or payment reference where available;
  3. allow VALERIA a reasonable opportunity to investigate; and
  4. we will provide a response or request further information.

This process does not restrict any statutory right or external complaint/remedy available to you.